FAQ

FAQ

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What does the colored LEDs indicate?

Red LED indicates that the battery is charging.

Yellow LED flashing at a steady pace indicates that the UHF beacon is transmitting.
Yellow LED flashing twice indicates low battery.
Yellow LED flashing three times indicates communication problems. Please contact wildlifesupport@followit.se or call +46 581 17190 for support.

Blue LED indicates GSM communication.

Green LED indicates GPS communication.

Why does the red LED flash when I place the unit on the charging station?

If the battery is completely drained it may take a few minutes before the charge cycle begins.

For faster charging, attach the magnet and place the unit inside the marked area on the charge station with the LED facing up. The side with the serial number should be placed towards the cable. Check that the LED starts to light within 5-10 seconds. If this does not happen, try turning the unit 90 degrees on the charge station. Repeat until the LED starts to light.

Charging the unit takes about 6 hours. The LED will switch off when charging is complete.

Why can't I see any positions in Followit GEO?

The battery may need to be recharged. Switch the unit off using the magnet and let the unit be swicthed off for a few minutes. Start the unit again outdoors (with clear view of the sky). Confirm that you can see the location of the unit in Followit GEO. This takes between 3-5 minutes.

How long does it take to charge the unit?

Charging the unit takes about 6 hours. The LED will switch off then charging is complete.

For faster charging, attach the magnet and place the unit inside the marked area on the charge station with the LED facing up. The side with the serial number should be placed towards the cable. Check that the LED starts to light within 5-10 seconds. If this does not happen, try turning the unit 90 degrees on the charge station.

Repeat until the LED starts to light.

How should the unit be attached to the animal?

The unit should be attached as high as possible with the Followit logo facing upwards.

Why doesn't the unit change positioning schedule after I sent a configuration?

Schedule changes will come into effect at the next time the unit sends positions to the server. For example, if the schedule is set to 1 time/day at 2 pm, the positioning schedule will change at 2 pm, provided there is GSM/GPRS coverage.

How do I login using a smartphone / tablet?

Use this link: http://m.followit.se

What does the radio function indicate under unit settings?

It means that you can track the radio signal from the unit with a Contact Pro RX receiver (extra accessories if you do not have GSM/GPRS coverage). If you do not use this feature, it should be turned off to save battery.

Why does my phone show a different time for positions compared to the computer?

The phone version of the webb app (m.followit.se) shows the time as GMT(+0) while GEO (geo.followit.se) shows the time as local time (in Sweden for example GMT+1 or GMT+2 during summer time).

Sometimes a location on the map differs from the real location, why is that?

Mountains, buildings or dense vegetation can affect the unit's communication with the GPS satellites; this may result in an inaccurate map position. A possible solution may be to set a more frequent positioning interval to get faster updates.

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